$40 Off Paid Repair

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Steven Lombardi, This week

Mike did a good and professional job would recommend you guys to my friend

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Theresa Caparro, This week

It was time to replace our 65+ year old furnace, and after some research, we decided to go with Bob Mims Heating & Air Conditioning since they have such outstanding reviews, and so glad we did. Called to get an estimate, George M. came within an hour, he was extremely friendly, professional and courteous. He took his time to explain every detail for the replacement, answered all our questions, and upon excepting the proposal, he was able to get us a line of credit on an interest free 2 year payment plan which helped us tremendously. The removal of the old furnace and install of the new one went seamlessly. Anthony M., Richie and Matt showed up on time, were so respectful, efficient with the install and cleanup of the work area along with Joe and Pedro from Plaza Electric, and George M. continued to oversee the whole process. When finished, Anthony M., Richie and Matt took the time to go over all the functions of the new furnace to insure we knew it all and answered all our questions. We also appreciated the token gift we received from them for giving them the business, it was a very nice gesture and greatly appreciated. Also a shout out to the office for the efficient correspondences and also sending pictures and names of the technicians in advance so we knew who was coming. They have 5 star reviews because they are an outstanding business, we will definitely be using them again in the future if needed. Thanks to all for making this a pleasurable experience.

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Sandra Hoey, Last week

Excellent service and friendly staff. Very knowledgeable and experienced. He explained everything to me.

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James Chan, Last week

Five stars isn't enough for Bob Mims and their team. From the first phone call to the final handshake, the entire experience was exactly what you hope for when you're dealing with something as critical as a central AC repair in the middle of summer.

The communication was professional and responsive from the start. They set clear expectations upfront, followed through on every commitment, and made sure I always knew where things stood.

The technician they sent out, George, was outstanding. He arrived on time, got straight to work, and clearly knew exactly what he was doing. He diagnosed the issue quickly, explained the problem in plain language, and had everything running again faster than I expected. He was clean, courteous, and treated my home with respect throughout the entire job.

This is a company that takes pride in their work, and it shows. If you're looking for an HVAC company you can actually trust, look no further. I'll be calling Bob Mims for every job going forward, without hesitation.

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Mary Lee, This month

Mike G is the best! He is so sweet and so competent. He is respectful of property and is very easy to speak to about any issues. He fully took care of cleaning out my HVAC system after renovation work was done at the house. Mike walked me through what he did during the maintenance visitand what we need to keep an eye on. I felt very comfortable with him here and reassured by his work.

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Raimondo Orfano, This month

Anthony (tech) was very knowledgeable and explained my options.

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LIZTH, This month

Great experience with Bob Mims. Anthony M. did an excellent job installing our new boiler. He was professional, courteous, and careful with the work. We are very pleased with the service and would recommend Bob Mims to others.

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Richie O, Last month

Very satisfied with this service. 100%professional in every way.

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Keith Giangrande, Last month

Very professional and very helpful

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Mei Huang, Last month

Our system is a Lennox HVAC that's about 12-14 years old with the indoor motor suddenly broken down causing the entire AC unit to not run.

Anthony was punctual, professional, and courteous throughout the service visit. He quickly diagnosed the issue with our unit, clearly explained what was wrong, outlined the necessary repairs, and took the time to answer all of our questions. He was incredibly proactive, attentive, and made the entire process easy to understand. So much so, that we requested him back for the second day to do the final repair. Overall, we had a great experience with him and so far our system is running perfectly.
The only reason this isn't a 5-star review is the cost of the repair. The price was definitely quite high, especially considering the replacement part and labor, and the total didn't seem to align with our expectations. We requested an itemized breakdown of the service, replacement and repair costs but were told that wasn't possible. Being able to see how each charge contributed to the total would have provided greater transparency and likely made the cost easier to accept.
Additionally, it would be nice if customers had the option to purchase an extended warranty for replacement parts. A one-year warranty on a newly installed part feels somewhat limited, and having the choice to extend that coverage would provide greater peace of mind.

Thank you!

TLDR: Great Service! but expensive.