Reviews
Mike G is the best! He is so sweet and so competent. He is respectful of property and is very easy to speak to about any issues. He fully took care of cleaning out my HVAC system after renovation work was done at the house. Mike walked me through what he did during the maintenance visitand what we need to keep an eye on. I felt very comfortable with him here and reassured by his work.
Anthony (tech) was very knowledgeable and explained my options.
Great experience with Bob Mims. Anthony M. did an excellent job installing our new boiler. He was professional, courteous, and careful with the work. We are very pleased with the service and would recommend Bob Mims to others.
Very satisfied with this service. 100%professional in every way.
Very professional and very helpful
Our system is a Lennox HVAC that's about 12-14 years old with the indoor motor suddenly broken down causing the entire AC unit to not run.
Anthony was punctual, professional, and courteous throughout the service visit. He quickly diagnosed the issue with our unit, clearly explained what was wrong, outlined the necessary repairs, and took the time to answer all of our questions. He was incredibly proactive, attentive, and made the entire process easy to understand. So much so, that we requested him back for the second day to do the final repair. Overall, we had a great experience with him and so far our system is running perfectly.
The only reason this isn't a 5-star review is the cost of the repair. The price was definitely quite high, especially considering the replacement part and labor, and the total didn't seem to align with our expectations. We requested an itemized breakdown of the service, replacement and repair costs but were told that wasn't possible. Being able to see how each charge contributed to the total would have provided greater transparency and likely made the cost easier to accept.
Additionally, it would be nice if customers had the option to purchase an extended warranty for replacement parts. A one-year warranty on a newly installed part feels somewhat limited, and having the choice to extend that coverage would provide greater peace of mind.
Thank you!
TLDR: Great Service! but expensive.
Maintenance person was polite, worked efficiently and answered all my questions!
Thank u
