Reviews
I had a emergency water heater issue, and thanks to Albert B. from Bob Mims everything turned out great. They came and replaced my water heater as quick as possible, thanks again.
I decided to leave this review for the woman who answered my call today. Her name is Angela and she was so pleasant and patient with me especially during this hectic times. I've been in Fla all winter and wanted to make my contract payment, at first I thought I wouldn't get anyone on the line but the lovely woman was available immediately! She took my credit card information and within 3 minutes I received the receipt in my email from her. Made my experience very pleasant. I asked her why she was in the office with all this madness going on but she told me she is working remotely from home today! I am very impressed with the clarity and response of her taking my call but most of all I am also relieved that she is working safely, I let her know this. A+ for Bob Mims in my book!
For starters, I had a major emergency due to a leak with my water heater. I spoke to Joanne at the office who was very friendly and informed that she could send a technician today. They asked me for the size of the water heater in case. Josh and Vinny came immediately and when they saw my unit, already knew it had to be replaced. They took the initiative of having the new water heater ready and installed it quickly. I thank them for working during these times and could not be more pleased. I had to write this review, I recommend 1,00%! Everyone was amazing.
Today I had my heating tune up. The two technicians who serviced my furnace, James and
Vincent, were punctual, polite, professional, and knowledgeable. They taught me about replacing my filter, and even left instructions on how to replace it. It is so nice to deal with caring professionals who take their job seriously and treat the customer with respect.
Joshua and James were prompt on a Monday morning before the holidays to replace our water heater. Professional courteous and clean. Even configured our pipes for more efficiency!! Been a customer for over 30 years
James P our technician was outstanding, as always!!!! 5 STARS
I have an annual maintenance contract with Bob Mims for my Lennox furnace and central AC. Very happy with them. Vinny came today for a furnace maintenance and was very thorough and very good at explaining what he had done and why. Highly recommend
I had an emergency this month with my heating system and Vincent F. was the technician who responded. I am grateful for the experience living up to the company's claim of prompt, professional service. Thank you.